Customer Service

Obtaining the lowest-logical fare, at the highest level of professional service, is our priority. AAA Business Travel provides clients with the best possible options in accordance with individual traveler's needs, and your corporate travel policy.

Reservations
Reservations are confirmed instantly through Apollo's ® unbiased, automated reservation system that represents all major air carriers.  Complex itineraries, routings and fares are all automatic with the Apollo ® system.

Corporate Discount Programs

AAA Business Travel protects your corporate discount programs with your  vendors, and will assist in negotiating in order to suit your specific objectives.

Passport, Visas, and International Driving Permits (IDP) and Driving Permits (IADP)

AAA Business Travel assists international travelers in securing U.S. passports and international visas.

For those international travelers who will be driving, AAA issues International and Inter-American Driving Permits.  AAA is the only organization whose travel agency offices are authorized by the Department of State to issue these permits.

AAA Publications

City and state maps and famous AAA TourBooks® are provided on request. AAA TripTiks® are also available with advance notice.  These publications and services are free of charge to AAA Business Travel clients.  For on-line maps, go to www.aaamaps.com.

AAA Vacation Discounts   

Special AAA discounts on tours, cruises, and motorcoach trips are offered to all AAA Business Travel clients.  To opt-in for exclusive newsletters and promotions from AAA East Central, click here.

Also, take advantage of  theme park and local attraction tickets, such as Cedar Point and Walt Disney World, are substantially discounted from the entrance prices.

AAA Travel Money
It’s travel time! Get ready — with help from AAA Travel Money. Available fee-free, AAA Visa® Travelers Cheques are accepted worldwide and can be replaced if lost or stolen. The AAA Visa TravelMoney® card is a reloadable prepaid travel card that you use at any Visa debit location and provides 24-hour Visa ATM access to travel funds. The AAA Visa® Credit Card is welcomed at more than 24 million locations around the world and is perfect for unplanned purchases. AAA’s foreign currency exchange gives you access to more than 100 different currencies, so you can have cash on hand before you arrive. Check out the options AAA Travel Money has to offer you today.

VAT Reclaim Service

Assistance with Value-Added Tax refunds on international travel to countries participating in the reclaim program is offered to AAA Business Travel clients.

Discounted Airport Parking

AAA Business Travel provides coupons for discounted parking rates at convenient off-airport locations at Cleveland-Hopkins International Airport with frequent, free shuttle service.  We also provide exclusive discounts at Akron-Canton airport.

Additional parking discounts and guaranteed reservations at numerous parking facilities world-wide can be found at AirportParkingReservations.com.

Discounted AAA Memberships

AAA Business Travel clients are entitled to discounts on new memberships in AAA East Central.  Numerous AAA Business Travel clients have adopted purchasing memberships for their employees in order to take advantage of substantial savings on travel-related discount programs that are member-exclusive.

AAA Travel Store
AAA Business Travel Clients save on merchandise through our on-line
AAA Travel Store!

Traveling internationally?  Our Travel Stores offer a variety of Travel Smart® electrical converters and foreign adapter plugs, or you can visit www.franzus.com for more information.

Show Your Card & Save® Program
AAA members save on a multitude of services, including lodging, travel, restaurants, entertainment, and retail offers when you Show Your Card & Save ®.  Members save on tickets to amusement parks, movie theaters and other attractions. And, members will find incredibly low prices on travel and automotive accessories at AAA Travel Stores.